Terms and Conditions of Use V. 2.0 updated to 29/06/2020
This site is owned by La Casa di Venere srls and is subject to unified legal notices valid for all online facilities owned by : The House of Venus srls
The offer and sale of products made on the website www.ilmondodellabellezza.com from now on "website" are governed by these General Conditions of Sale updated to EU Directive 2011/83/EC (amending Directives 93/13/EEC and 1999/44/EC and repealing Directives 85/577/EEC and 97/7/EC) on ecommerce and distance selling.
The Customer is required to read these General Terms and Conditions of Sale carefully before placing his purchase order. The forwarding of the purchase order implies full knowledge and express acceptance of both these general conditions of sale. The Customer is obliged, once the online purchase procedure has been completed, to print and keep these general conditions of sale and the relative order form, already viewed and accepted.
1. Subject
1.1 The purpose of these General Conditions of Sale is the sale of products online via e-commerce service on the website www.bellezzafemminile.com hereinafter referred to as "website".
1.2 The products sold on the site can be purchased and delivered exclusively to the countries where the company makes shipments. Any orders for shipments outside of these countries will be automatically rejected during the order processing procedure.
2. Subjects
The products are sold directly by the company La Casa di Venere srls with registered office in Italy, in Via stromboli 75/77 - 87032 Amantea (CS).
For any request for information, you can contact the salesman by email at the following address: servizioclienti@bellezzafemminile.it
2.2 These General Conditions of Sale regulate the offer, forwarding and acceptance of purchase orders for products on our "website" and do not regulate, however, the provision of services or the sale of products by parties other than the Seller who are present on our "website through links, banners or other hypertext links. Before placing orders and purchasing products and services from parties other than the Seller, we suggest you check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller.
2.3 The products are sold to the Customer identified by the data entered when filling in and sending the order form in electronic format with simultaneous acceptance of these General Conditions of Sale.
2.4 The offers of products on our "website are addressed to customers of legal age.
If you are under 18 years of age to purchase on our "website" you must first have the consent of one of your parents or legal guardian.
Remember: this always applies not only to our website, but to all websites you visit on the Internet: when you see or are asked for information that you do not understand or are not clear, always ask your parents for help.
By placing an order through this website, you guarantee that you are over the age of 18 and have the legal capacity to enter into binding contracts.
2.5 The Customer is prohibited from entering false and/or invented and/or fictitious names in the online order process and in further communications. The Seller reserves the right to legally prosecute any violation and abuse, in the interest and for the protection of all consumers.
2.6 Furthermore, by accepting these Terms and Conditions of Sale, you release the Seller from any liability arising from the issue of incorrect tax documents due to errors in the data provided by you at the time of placing the order online, you as the customer being solely responsible for their correct insertion.
2.7 The sales prices on this site may be different from the sales prices in our stores because the management of online sales may be entrusted to third party companies that in some cases entrust shipments directly to manufacturers or may manage them from other stores or warehouses. The sales prices may be different from other sites belonging to the group "La Casa di Venere srls" as the sales strategies may be different.
3. The sale through e-commerce service
3.1 An online sales contract is a distance contract for the sale of movable property (hereinafter referred to as the Products) concluded between you, as the Customer, and THE HOUSE OF VENUE, as the Seller, as part of an e-commerce service organized by the Seller which, for this purpose, uses distance communication technology called the Internet.
3.2 In order to conclude the purchase contract for one or more Products, you must fill in the electronic order form (hereinafter Order) and send it to the Seller via the Internet following the relevant instructions.
3.3 The Order contains the following:
a reference to these General Conditions of Sale;
information and images of each Product and its price;
the means of payment you may use;
the methods of delivery of the Products purchased and the relevant shipping and delivery costs;
a reference to the conditions for the exercise of your right of withdrawal;
the methods and times for returning the purchased Products.
3.4 Although LA CASA DI VENERE constantly adopts measures to ensure that the photographs shown on the Site are faithful reproductions of the original products, including the adoption of every possible technological solution to reduce inaccuracies to a minimum, some variations are always possible due to the technical characteristics and colour resolution characteristics of the computer used by you. Consequently, the Seller shall not be liable for any inadequacy of the graphic representations of products shown on the Site if due to the above technical reasons, since such representations are merely illustrative.
3.5 Before concluding the contract, you will be asked to confirm that you have read the General Conditions of Sale including the Information on the right of withdrawal and the processing of personal data.
3.6 The contract is concluded when the Seller receives your Order Form via the Internet, after checking the correctness of the data relating to your order.
3.7 The language available to conclude the contract with the Seller is Italian and the applicable law is Italian.
3.8 Upon conclusion of the contract, the Seller will take charge of your Order for its execution.
4. Fulfilment of the Order
4.1 By transmitting the Order via the Internet, you unconditionally accept and undertake to observe these General Conditions of Sale in your relations with the Seller.
4.2 Upon conclusion of the contract, the Seller will send you, by e-mail, an Order Confirmation, containing a summary of the information already contained in the Order.
4.3 Before sending the Order Confirmation, the Seller shall be entitled to request, by e-mail or by telephone, further information regarding the Order sent by you via the Internet.
4.4 The Seller may not process your purchase orders that do not provide sufficient guarantees of solvency or that are incomplete or incorrect or in case of unavailability of the products. In such cases, we will inform you by e-mail that the contract has not been concluded and that the Seller has not carried out your Order specifying the reasons for this. In this case, the amount previously committed on the Customer's means of payment will be released.
4.5 If the Products, presented on the website, are no longer available or on sale after the Order has been sent, the Seller shall inform you, promptly and in any case within thirty (30) working days from the day after you have sent your order to the Seller, of the unavailability of the ordered Products. In this case, the amount previously committed to the Customer's means of payment will be released.
4.6 Each sale made by the Seller through the online sales service may concern one or more products, with no quantity limit for each item.
4.7 The House of Venus srls reserves the right to refuse orders without any reason or from a customer with whom a legal dispute relating to a previous order is in progress. This applies equally to all cases in which La Casa di Venere srls considers the customer unsuitable, including, by way of example, the case of previous breaches of contract conditions for the online purchase on the Site or for any other legitimate reason, especially if the customer has been involved in fraudulent activities of any kind.
5. Sale prices
5.1 Unless otherwise specified in writing, all prices of the Products and the shipping and delivery charges indicated on the website and in the Order are VAT included and expressed in Euro . The validity of the prices indicated is always and only that indicated on the website at the time the Order is transmitted via the Internet. The prices of the Products and the shipping and delivery costs may vary without prior notice. Therefore, check the final sale price before placing the relevant Order.
5.2 Products may also be shipped from foreign countries or from companies other than La Casa di Venere srls, direct suppliers or partner companies. The prices of the Products and the shipping and delivery costs indicated on the website and in the Order, unless otherwise specified, are not to be considered inclusive of any costs related to customs duties and related taxes if the shipment takes place in countries outside the EU or in countries where the regulations in force provide for import charges.
5.3 These costs are therefore to be borne by the Customer and must be paid directly upon delivery of the Products, according to the indications specified in the Order Confirmation.
6. Methods of payment
For the payment of the price of the Products and the related shipping and delivery costs you can follow one of the methods indicated in the order form of the site which are summarized below.
6.1 Cash on delivery payment.
Our site allows payment directly upon delivery of the product to the courier. This formula is allowed only for shipments in Italy. The customer will then have to pay for the product and shipping costs increased by the cost of the cash on delivery service as indicated at the time of purchase. Payment can only be made in cash on delivery of the package.
6.2 Credit cards and prepaid cards.
Our website accepts credit card payments only through the paypal platform. If you do not have a paypal account, you can make an occasional payment by credit or prepaid card via www.paypal.com. www.bellezzafemminile.com does not handle credit card payments directly. Even through payment by paypal, www.bellezzafemminile.com will never enter into any relationship with your credit card or prepaid card details as the payment is managed through paypal.
6.3 Paypal.
6.2.1 If you have a Paypal account, our site gives you the possibility to make payments directly using the email and password with which you registered on www.paypal.com.
6.4 At no time during the purchase procedure our site is able to know the information relating to your credit card (for example, the credit card number or expiration date), transmitted via encrypted protocol protected connection directly to the site of the person who manages the electronic payment (bank or Paypal). No Seller's computer archive will store such data.
6.5 Under no circumstances can the Seller be held liable for any fraudulent and improper use of credit and prepaid cards by third parties.
6.6 It is not permitted to collect from our physical stores even at the customer's request.
7. Shipping and delivery of products
7.1 Each shipment contains:
the products ordered;
the relevant transport document/accompanying invoice/tax receipt ;
any accompanying documentation required according to the country of shipment
any information and marketing material.
7.2 The delivery of the Products purchased through the Seller's website may take place in different ways.
7.3 Delivery to the Customer's home
7.3.1 The purchased products will be delivered by the courier identified by the Seller to the shipping address indicated by the Customer on the Order with shipment. See the Shipping section for additional information on costs, shipping times and methods and countries served.
7.3.2 Upon receipt of the goods at your home, we ask you to check the integrity of the packages at the time of delivery by the courier. In case of anomalies, you must have the courier detect and record exactly the same and reject the delivery. Otherwise, you will lose the possibility to assert your rights in this regard.
8. Right of withdrawal
8.1 Only if the Customer concluding the contract is a Consumer (meaning by this definition any natural person acting on the website for purposes unrelated to the business or professional activity that may be carried out), shall have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) working days, starting from the day of receipt of the products purchased on the website.
8.2 To exercise the right of withdrawal you have two possibilities. If you are a registered user you must log in after logging in using your username and password in the My Account section of the website. Here you will find the RETURNS and RETURNS menu where you can find the procedure to withdraw from the contract or to report an error in the shipment. At the bottom of the site there is a guide on how to return the product.
8.3 You will receive all the information necessary for the return of the Products when you send us your Return Online request.
8.4 The right of withdrawal is subject to the following conditions:
Returned Products must be returned in their entirety and not on parts or components of them even in the case of kits;
Products without WARRANTY SEAL are not subject to direct right of withdrawal but are at the discretion of the seller;
Returned Products must not have been used, opened or with broken warranty seal.
Returned Products must be returned in their original packaging;
the returned Products must be sent to the Seller in a single shipment. The Seller reserves the right not to accept Products of the same Order returned and shipped at different times;
returned Products must be delivered to the courier within fourteen (14) working days from the date you received the Products;
in the event that the Seller, in exchange for the purchase of a specific package of Products, offers the possibility to purchase them at a lower price than that which would normally be practiced by purchasing them individually (e.g. 5x4, 3x2 etc.), the right of withdrawal may also be exercised with the return of only some of the products purchased: in this case the price will be recalculated taking as reference the price normally charged for the purchase of a single product. In all other cases (e.g. combined sales, premium transactions, etc.) the right of withdrawal can be exercised only with the return of all the products purchased, therefore excluding any partial exclusion.
8.5 If the right of withdrawal is exercised by you in accordance with the previous conditions (paragraph 8.4), the Seller is required to refund the sums paid by the customer within and no later than 30 days of receipt by the Seller of the returned products. Normally the re-credit by La Casa di Venere of the amount initially withdrawn occurs very quickly. For the refund we use only and exclusively paypal.
8.6 In case of return the only costs to be borne by you will remain the initial costs of shipping the order of products purchased.
8.7 Our website also undertakes to bear the initial shipping costs of the Products only in case of damage to the same due to transport or errors in shipping by the Seller itself. Only in these cases, the Seller will also reimburse you the amount you paid as shipping costs. The Seller will send an express courier to pick up the Product at the address indicated by you.
8.8 For the return, you must use only the courier indicated by the Seller in the Online Return Form: in this way, you will not have to pay the costs of returning the purchased products yourself, as this payment will be made directly by the Seller on your behalf. Subsequently, the Seller, with the exception of the provisions of paragraph 8.7 above and for cases of return by default of the product, will retain from the refund due to you a lump sum equal to the cost previously incurred by you for shipping and delivery to your home of the products purchased or the shipping costs normally provided for the country of delivery. In addition, from the moment you return the purchased products to the shipping agent indicated by the Seller in the online return form, the Seller exonerates you from any responsibility in case of loss or damage of the products during transport.
8.9 In the event of exercising the right of withdrawal, the Seller will provide for the corresponding refund, within 30 days from the date of receipt by the same of the Products returned in the manner indicated above, by crediting the amount to be refunded ONLY AND EXCLUSIVELY BY PAYPAL.
8.11 In the event of exercising the right of withdrawal without complying with the above mentioned procedures (e.g. beyond the 14 days provided for by law, or without having filled in the online Return Form, etc.), the Seller will return the purchased Products to you again, charging you also for the additional shipping costs.
9. Communications to the customer
The Customer acknowledges, accepts and consents to the fact that all communications, notifications, attestations, information, reports and in any case any documentation on the operations performed, referring to the purchase of the Products, will be sent to the e-mail address indicated at the time of registration, with the possibility of downloading the information on a durable medium in the ways and within the limits provided by the Site.
10. Privacy
You can obtain information on how we process your personal data by accessing our Privacy Policy.
11. Applicable law, dispute resolution and jurisdiction
11.1 These General Conditions of Sale are governed by Italian law and will be interpreted in accordance with it, without prejudice to any other overriding mandatory rules prevailing in the Customer's country of habitual residence. Consequently, the interpretation, execution and termination of the General Conditions of Sale are subject exclusively to Italian law and any disputes inherent and/or consequent to the same shall be resolved exclusively by the Italian judicial authority. In particular, if the Customer qualifies as a Consumer, any disputes shall be resolved by the court of the place of domicile or residence of the same according to the applicable law or, at the choice of the consumer in case of action taken by the consumer, by the Court of Paola . If the Customer acts instead in the exercise of his entrepreneurial, commercial, artisan or professional activity, the parties by mutual consent establish the exclusive jurisdiction of the Court of Cosenza.
12. Modification and updating
The Seller may make changes or amendments to these General Conditions of Sale at any time. Therefore, the Customer will be asked to accept only the General Conditions of Sale in force at the time of purchase. The new General Conditions of Sale will be effective from the date of publication on the website and will be valid for purchase orders submitted after that date.
Last update 29/06/2020